1. When buying at the store www.emberlyjewelry.com, each buyer and the good quality of it purchased shall be given a 14 -day return guarantee from the date of receipt of the item.

2. To return the right quality item:

   2.1. Be sure to contact us. by mail info@emberlyjewelry.com The goods are not accepted in advance, without repayment or reinforcement.

   2.2. Explain the cause and attach the proof of the purchase.

   2.3. The item must be unused, with labeling labels and in the original packaging, not damaged and lost in the appearance.

3. Each item is given a supplier guarantee for the production defect and other defects not related to normal use of the product and environmental influences. You can find the time of the warranty of each item in the description of the goods. In the case of a defect in the defect, if the supplier's warranty is given for a period of less than 2 years, then this guarantee will still be able to use within a 2 -year period from the date of receipt of the goods.

4. Make the steps listed in paragraph 2 to return the item of poor quality (Item 2.3 would not be applied in this case).

5. The Store undertakes to provide the consumer's reasoned written response to the consumer no later than 10 working days from the date of receipt of the consumer's request.

6. If the ordered item does not have a factory defect, if the customer has waived the contract, it will be refunded the cost of shipping the item, which were included in the price of the item and the price of the item itself, i.e. y. The amount paid by the customer. 

7. If the ordered item has a factory or transportation defect, the online store undertakes to replace it or refund the money to the buyer. The costs of shipping / refund are refunded / paid by the Store.

8. The store sells goods that meet the terms of the order. In cases where the goods transferred to the Customer do not meet certain order requirements, the Customer agrees to first notify the Stock of the Store in writing. and the store undertakes to take all the action to remedy existing deficiencies if such deficiencies are due to the fault of the store or third parties. The shop rectuses the defects in a reasonable, customer -agreed period; If the disadvantages are not remedied, the client shall have the right to defend their rights in accordance with the procedure provided for in the Civil Code of the Republic of Lithuania.

9. In the event of a defect, the Customer must submit its claims in accordance with the procedure set out in this policy within 2 months of the date of detection of the discretion in the case of the date of receipt of the product from the date of receipt of the product.

Pursuant to Article 6.228 (10) (2) (3) of the Civil Code of the Republic of Lithuania, the consumer is not entitled to withdraw from the contract when the goods are made or ordered on the customary order of the consumer.

As a result, please be informed that:

• When the customer is submitted an individual inquiry or order for jewelry we do not have at the time in our physical or online store, these goods are considered to be ordering.

• Such goods Returned or modified is not, unless they were defective, damaged during transportation or otherwise would not meet the terms of the contract of sale.

• Before carrying out such an order, the customer is introduced to these Terms and Conditions and, by submitting the order, agrees with their application.

This provision applies to both the goods that are manufactured individually (eg engraved, personalized, according to special design) and for those who are ordered from the supplier only at the request of a particular customer.