Shipping Policy

1. General information

1.1. This Shipping Policy sets out the terms and procedures that apply to the delivery of goods to customers who have purchased items from the online store emberlyjewelry.com (hereinafter — the "Website").

1.2. The Website is operated by a company established and doing business within the European Union.

2. Delivery area

2.1. We deliver throughout the European Union.

2.2. Delivery to countries outside the European Union may be arranged individually. To enquire about options and conditions, please contact us at info@emberly.lt.

3. Delivery time

3.1. Orders placed on business days before 13:00 are usually dispatched the same business day.

3.2. Orders placed after 13:00, at weekends or on public holidays are dispatched on the next business day.

3.3. In-stock items typically arrive within 3–6 business days.

3.4. Some pieces are made to order or sourced from our supplier; for these the delivery time is 6–15 business days. In such cases the customer is informed by email of the more precise delivery date.

3.5. Delivery times may vary slightly depending on the workload of our logistics partners, seasonal demand or other unforeseen circumstances.

3.6. Should any issue arise — a delay or any other problem — we will inform the customer without delay by email or telephone.

4. Delivery cost

4.1. The delivery cost is shown during checkout, before the purchase is confirmed.

4.2. Delivery within the European Union is free on orders over €50.

4.3. Specific delivery rates depend on the chosen delivery method and may be updated on the Website.

5. Delivery process

5.1. We work with trusted international logistics partners to ensure smooth and timely delivery.

5.2. When placing an order, the customer must provide an accurate and complete delivery address and contact telephone number. The store is not liable for delays or failed deliveries caused by incorrect information provided by the customer.

5.3. Once the order has been dispatched, the customer receives a tracking number by email, which can be used to follow the shipment.

6. Receiving the goods

6.1. On receiving the shipment, the customer must check the condition of the packaging and the contents of the order.

6.2. If any damage to the packaging, discrepancies or missing items are noticed, the customer must inform the store by email at info@emberly.lt within 2 business days of receiving the shipment, attaching photographs documenting the defects.

6.3. If a shipment arrives visibly damaged (torn packaging, visible scratches), we recommend refusing to accept it from the courier or documenting the damage at the time of delivery.

7. Uncollected shipments

7.1. If the customer does not collect the shipment within the period set by the logistics partner and the shipment is returned to the store, the customer shall cover the cost of re-delivery.

7.2. If the customer refuses to accept the shipment without justified cause, the terms of the Return Policy shall apply.

8. Final provisions

8.1. This Shipping Policy takes effect when the customer begins using the Website and applies together with the General Terms of Service and the Privacy Policy.

8.2. The store reserves the right to update or amend this Policy at any time. Amendments take effect once published on the Website.

8.3. All questions relating to delivery are handled by email at info@emberly.lt.