1. General Information

1.1. This Delivery Policy outlines the conditions and procedures related to the delivery of goods.

1.2. The e-shop (hereinafter referred to as the “Website”) is an online platform operated by www.emberlyjewelry.com.

2. Delivery Area

2.1. We offer free delivery across Europe.

3. Delivery Time

3.1. We always aim to deliver your order as quickly as possible.

3.2. The delivery time depends on the chosen delivery method, the destination, and other factors.

3.3. Standard processing time: 2–3 business days.

3.4. Estimated delivery time: 5–12 business days.
In the event of a delivery issue, we will work together with the customer to find the best possible solution.

4. Delivery Process

4.1. We use reliable courier services to ensure that all goods are delivered safely and on time.

4.2. Please make sure that the delivery address provided in your order is correct and complete, and that you include a valid phone number to receive delivery updates.

4.3. Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery.

5. Acceptance of Goods

5.1. Upon receiving your order, please check the condition and accuracy of the goods.

5.2. If you notice any damage or discrepancies, please contact us immediately.

6. Final Provisions

6.1. This Delivery Policy comes into effect once you use our Website and applies together with our Terms of Service.

6.2. We reserve the right to amend this Delivery Policy at any time by publishing the updated version on our Website.