BUY-SELL RULES

Last updated: 2026 July 13

1. General provisions

1.1. These purchase and sale rules (hereinafter - the Rules) determine the use of the website www.emberly.lt, conditions of ordering, payment, delivery, return, exchange and other purchase-sale relations.

1.2. In the online store www.emberly.lt activities are carried out by:

Seller: Kacper
Form of activity: individual activity according to the certificate
Individual activity certificate No.: 1434941
Commercial name: EMBERLY Telephone number: +37067028198
email mail: info@emberly.lt

In these Rules, this person is referred to as the Seller.

1.3. Buyer - a natural or legal person who purchases goods in the online store.

1.4. Consumer - a natural person who purchases goods for purposes unrelated to his business, trade, craft or profession.

1.5. The provisions of the rules intended for consumers do not apply to legal entities and natural persons who purchase goods for the purposes of their commercial or professional activities, except in cases where the applicable legal acts provide otherwise.

1.6. Before placing an order, the Buyer must familiarize himself with these Rules, the Privacy Policy and other information provided on the Website.

1.7. By placing an order and noting that he has familiarized himself with the Rules, the Buyer confirms that he has read, understood and agrees to abide by them.

1.8. Purchases on the Website can be made by able-bodied natural persons of legal age, minors with the consent of their parents or guardians, and legal entities acting through duly authorized representatives.

2. Goods and their properties

2.1. The main features of the goods, materials, dimensions, colors, equipment, maintenance recommendations and other important information are presented in the description of each product.

2.2. Before placing an order, the buyer must evaluate the product description, choose the right size, model, color, equipment and other parameters offered.

2.3. Product photos on the Website are illustrative in nature. Due to the screen settings of the device used by the Buyer, the colors of the goods may differ slightly from those seen on the screen.

2.4. Shades, texture and other natural properties of natural materials, stones or handmade elements may vary slightly. Such differences, when they are characteristic of a specific material or production method, are not considered a defect of the product in themselves.

2.5. The Seller makes reasonable efforts to ensure that the information provided on the Website is accurate and up-to-date. Upon noticing a fundamental technical or information error, the Seller informs the Buyer about it and offers to clarify the order or cancel it.

3. Prices of goods

3.1. Product prices are indicated in euros.

3.2. The final price of the order, including the selected delivery fee and other applicable fees, is shown to the Buyer before confirming the order.

3.3. The seller has the right to change the prices of goods, but the changes do not apply to already confirmed orders.

3.4. Promotions, discounts and special offers are valid for the time specified on the Website or until stocks of the relevant goods are exhausted.

4. Order submission and contract conclusion

4.1. In order to place an order, the Buyer selects the goods, their parameters, the method of delivery and payment, and provides the data necessary to fulfill the order.

4.2. The buyer is responsible for the accuracy and completeness of the data provided. In the event of a change in delivery or contact details, the Buyer must inform the Seller immediately.

4.3. The order is considered submitted when the Buyer completes all the steps of placing the order and presses the order confirmation button.

4.4. The purchase-sale agreement is considered concluded when the Seller sends the e-mail specified by the Buyer. sends an order confirmation to the email address.

4.5. Confirmation of the order, these Rules and the information published on the Website at the time of placing the order form a contract between the Buyer and the Seller.

4.6. If the ordered product is not available, it can no longer be obtained from the supplier, or the order cannot be fulfilled for other objective reasons, the Seller informs the Buyer about this and offers:

a) choose another product;
b) agree to another delivery date; or
c) cancel the order and get back the money paid for it.

5. Billing

5.1. You can pay for the goods using the payment methods specified on the Website during the order.

5.2. The buyer must pay the entire amount indicated at the time of the order, except for cases where a different payment procedure is clearly indicated on the Website.

5.3. Payments can be administered by payment service providers chosen by the Seller. Only the data necessary for making the payment are transferred to the payment service providers.

5.4. The seller can start executing the order only after receiving payment confirmation, unless another payment method offered on the Website is selected.

5.5. The purchase document is provided to the Buyer electronically or together with the order.

6. Delivery territory

6.1. The goods are delivered throughout the territory of the Republic of Lithuania.

6.2. Delivery of goods to other countries of the European Union can be organized by individual agreement with the Seller.

6.3. For delivery to another European Union country, the Buyer must apply by e-mail. by post info@emberly.lt. In such case, the delivery price, term and other conditions are negotiated separately.

7. Delivery methods and price

7.1. Available delivery methods and their prices are provided at the time of ordering, before the Buyer confirms the order.

7.2. Delivery to Lithuanian post machines offered at the time of ordering is free of charge, unless otherwise clearly stated on the Website for a specific order.

7.3. The price of delivery by courier or other methods depends on the chosen delivery method and is indicated before confirming the order.

7.4. The seller can cooperate with LP Express, Omniva, DPD and other logistics partners.

7.5. The Seller can select a specific logistics partner based on the delivery method chosen by the Buyer, the size of the shipment, the place of delivery and other objective criteria.

8. Delivery terms

8.1. On working days until 1:00 p.m. Orders placed and paid for are usually shipped by the Seller on the same business day.

8.2. Orders placed after 1:00 p.m., on weekends or public holidays in the Republic of Lithuania are usually shipped on the next working day.

8.3. Delivery of goods in Lithuania usually takes from 1 to 3 working days after the order is sent.

8.4. If the product is not in the Seller's warehouse and it is ordered from the supplier, the delivery may take 2 to 3 weeks. The Buyer is informed about the expected delivery date in the product description, order confirmation or a separate message.

8.5. The specified shipping and delivery deadlines are preliminary, except in cases where the Seller and the Buyer expressly agree on a specific binding deadline.

8.6. Delivery may take time due to the load of logistics partners, seasonality, adverse weather conditions, holiday period, actions of suppliers or other circumstances beyond the reasonable control of the Seller.

8.7. Upon learning of a significant delay, the Seller informs the Buyer by e-mail. by mail or phone and indicates an updated estimated delivery date.

8.8. If the Seller does not deliver the goods by the agreed deadline, the Buyer has the right to set an additional reasonable delivery deadline. If the seller does not deliver the goods within the additional term, the User may terminate the contract, except for the cases specified in the legislation, when there is no need to set an additional term.

9. Shipment delivery and acceptance

9.1. The buyer must provide the exact delivery address, choose the correct postage meter and specify the correct phone number and e-mail address. postal address.

9.2. The Seller is not responsible for delivery delays or failed deliveries if this is due to incorrect or incomplete data provided by the Buyer.

9.3. After sending the order, the Buyer may be provided with a shipment tracking number or a link to the logistics partner's shipment tracking system.

9.4. The risk of accidental damage or loss of the product passes to the User when he or a third party indicated by him, other than the carrier, physically receives the product.

9.5. After receiving the shipment, the Buyer should check the condition of its packaging, the quantity of goods, the complete set and any visible damage.

9.6. If the shipment is delivered obviously damaged, the Buyer is recommended to:

a) record violations together with the courier;
b) photograph the package and goods of the shipment;
c) note the violation in the consignment transfer documents, if such are used; or
d) refuse to accept an obviously severely damaged shipment.

9.7. It is recommended to inform the Seller about violations observed during transportation within 2 working days by e-mail. by post info@emberly.lt and attach photos confirming the violations.

9.8. The term specified in Clause 9.7 of this chapter is indicative and does not limit the User's right to make claims due to goods of inadequate quality or non-compliance with the purchase and sale agreement.

10. Unclaimed shipments

10.1. The buyer must collect the shipment within the storage period set by the logistics partner.

10.2. If the Buyer does not pick up the shipment and it is returned to the Seller, the Seller contacts the Buyer for redelivery or other fulfillment of the order.

10.3. The costs of redelivery and return of the shipment to the Seller may have to be covered by the Buyer, if the shipment was not collected for reasons beyond the control of the Buyer and to the extent permitted by the applicable legislation.

10.4. Mere non-receipt of the package is not in itself considered a clear declaration of the User's withdrawal from the distance contract.

10.5. In order to withdraw from the contract, the User must clearly inform the Seller about his decision in accordance with the procedure established in Chapter 11 of these Rules.

11. Right to withdraw from a distance contract

11.1. The user has the right, without giving a reason, within 14 calendar days to refuse the remote purchase-sale agreement, except for the exceptions established by these Rules and legal acts.

11.2. The period of fourteen days is calculated:

a) from the day the User or a third party indicated by him, except for the carrier, receives the product;
b) when several goods ordered under one contract are delivered separately - from the day the last good is received;
c) when the goods are delivered in several parts - from the day the last part is received.

11.3. In order to withdraw from the contract, the User must submit a clear statement to the Seller by e-mail before the end of the 14-day period. by post info@emberly.lt.

11.4. It is recommended to indicate in the application:

a) Name and surname of the user;
b) order number;
c) returned product;
d) the date of receipt of the goods;
e) contact details.

11.5. The user is not obliged to indicate the reason for the withdrawal from the contract.

11.6. The user may use the model opt-out form at the end of these Terms, but it is not mandatory.

11.7. After submitting a notice of withdrawal from the contract, the User must send or hand over the product to the Seller no later than within 14 calendar days.

11.8. Before sending the product, the User should e-mail coordinate the appropriate method of return by mail, but such coordination cannot unreasonably limit the right to withdraw from the contract established by law.

12. The condition of the returned good quality

12.1. The consumer has the right to inspect and test the product to the extent that this can reasonably be done in a physical store in order to determine the nature, characteristics and performance of the product.

12.2. The user is only responsible for the decrease in the value of the product, which occurred due to actions that were not necessary to determine the nature, characteristics and operation of the product.

12.3. The returned item should be:

(a) securely packaged;
(b) intact;
c) without signs of use, wear or other unnecessary testing;
d) with surviving labels, certificates, instructions, accessories and components.

12.4. The user is recommended to keep the original product packaging. The absence of the original packaging does not in itself cancel the right to withdraw from the contract, but the User is responsible for the decrease in the value of the product caused by improper packaging or unnecessary use.

12.5. The fact of purchase can be confirmed by the order number, invoice, bank payment statement or other reasonable document confirming the purchase.

13. Return costs and refunds

13.1. By rejecting the purchase-sale agreement for goods of suitable quality, the User shall bear the direct costs of returning the goods to the Seller, except in cases where the Seller expressly agrees to cover them.

13.2. The User is responsible for sending goods of suitable quality to the Seller until they are handed over to the Seller. It is recommended to choose a delivery method that provides tracking and save the shipping document.

13.3. Upon receipt of the User's statement of withdrawal from the contract, the Seller returns the money paid for the product no later than within 14 calendar days.

13.4. The Seller may not issue a refund until the item is returned or the User provides proof of shipment, whichever occurs first.

13.5. If the entire order is canceled, the following will be refunded:

a) the amount paid for the goods;
b) the price of the cheapest standard delivery method offered by the Seller at the time of the order.

13.6. If the User chose a more expensive delivery method than the cheapest standard delivery offered by the Seller, the additional price difference is not refunded.

13.7. If the cheapest standard delivery was free at the time of ordering, the amount paid for the additionally selected paid delivery method may not be refunded.

13.8. If only a part of the order is canceled, the delivery costs are refunded only in the cases and to the extent that would apply if the non-returned goods had been ordered separately.

13.9. Refunds are made using the same payment method used for the initial payment, unless the User expressly agrees to a different refund method.

14. Goods to which the right of withdrawal does not apply

14.1. The right to withdraw from a distance contract within 14 days does not apply to goods manufactured according to the User's individual instructions, which are not manufactured in advance and whose production is carried out according to the User's personal choice or instruction, as well as clearly personalized goods.

14.2. Such goods can be considered, for example:

a) jewelry made according to an individual design;
(b) engraved goods;
c) goods with an individual inscription, symbol, initials or date;
d) goods manufactured according to non-standard dimensions agreed specifically for the User;
e) goods manufactured according to an individually coordinated combination of materials, metals, stones or other elements that differ from the standard assortment.

14.3. Before placing an individual order, the User is informed that the 14-day right of withdrawal will not apply to such a product.

14.4. The mere fact that a standard product is ordered from a supplier for a specific Buyer or is not in the Seller's stock at the time of ordering does not in itself mean that the product is manufactured according to the User's individual instructions or is clearly personalized.

14.5. A 14-day right of withdrawal applies to a standard, non-personalized product ordered from the supplier, unless there is another exception established by legislation.

14.6. Exceptions to the right to withdraw from the contract do not affect the User's rights when the individually produced or personalized product is of poor quality, damaged during transportation or does not meet the conditions of the order.

15. Quality of goods and warranty according to law

15.1. The Seller undertakes to hand over to the Buyer goods that comply with the order, product description and applicable quality and safety requirements.

15.2. The Seller is responsible to the User for the non-conformity of the product, which was present at the time of delivery of the product and became clear no later than two years from the date of delivery of the product.

15.3. If the product description indicates a manufacturer's, supplier's or Seller's commercial warranty, it is additional and does not limit the User's rights under the law.

15.4. A shorter supplier's or manufacturer's commercial warranty does not eliminate or reduce the Seller's two-year statutory liability.

15.5. The warranty does not apply to defects caused by:

a) normal wear and tear of the goods;
(b) improper use or maintenance;
c) mechanical damage after the delivery of the goods to the Buyer;
d) contact with chemicals, cosmetics, moisture or other effects, when this is contrary to product maintenance recommendations;
e) arbitrary repair, replacement or other intervention;
f) other actions or circumstances beyond the Seller's control.

15.6. The provisions of this section do not limit the Buyer's rights if it turns out that the information on the use or maintenance of the product was insufficient, inaccurate or misleading.

16. Inappropriate quality goods

16.1. Having noticed the lack of a product, the Buyer must contact the Seller by e-mail. by post info@emberly.lt.

16.2. In the application, it is recommended to submit:

a) name and surname;
b) order number or other proof of purchase;
c) a detailed description of the observed deficiency;
d) lack of visible photos or video, if possible;
(e) the preferred method of resolution of the claim.

16.3. When returning a product of inadequate quality, the requirements of the original packaging, labels or perfect appearance of the product do not apply to the extent that their absence is related to the normal use of the product or the identified defect.

16.4. When the product does not comply with the sales contract, the User has the right to choose to demand:

a) repair the product free of charge; or
b) replace the product free of charge.

16.5. The Seller may refuse to apply the method chosen by the User if it is impossible to fulfill it or if it would cause the Seller to incur disproportionate costs, taking into account the value of the goods, the significance of the defect and the possibility of applying another method of redress without causing the User significant inconvenience.

16.6. The consumer has the right to demand a proportional reduction in the price of the product or to terminate the contract when:

a) The seller did not repair or replace the goods or refused to do so;
b) the defect appeared repeatedly, although the Seller tried to repair the product;
(c) the deficiency is substantial;
d) it is clear from the circumstances that the Seller will not repair or replace the goods within a reasonable period of time, or this will cause great inconvenience to the User;
e) another condition established by legislation applies.

16.7. The consumer does not have the right to terminate the contract if the lack of goods is minor. The onus is on the Seller to prove that the defect is minor.

16.8. The cost of return, exchange or necessary shipping of the wrong product, the wrong product, or the product damaged during transportation is paid by the Seller.

16.9. Repair or replacement of the product is carried out free of charge, within a reasonable period of time and without causing significant inconvenience to the User.

17. Liability

17.1. The seller is responsible for non-fulfilment or improper fulfillment of his obligations in accordance with the procedure established by the legal acts of the Republic of Lithuania.

17.2. The Seller is not responsible for failure to fulfill obligations when they cannot be fulfilled due to force majeure or other reasons beyond the Seller's reasonable control.

17.3. The Buyer is responsible for the correctness of the information provided during the order, the security of the login data and the actions performed using his account, except in cases where such actions are not due to the fault of the Buyer.

17.4. None of the provisions of these Rules can be interpreted as canceling or limiting the rights granted to the User by mandatory legal acts.

18. Processing of personal data

18.1. The buyer's personal data is processed for order acceptance, payment administration, delivery of goods, accounting, warranty service, customer service and other legitimate purposes.

18.2. Detailed information on the processing of personal data, their storage terms, recipients and the Buyer's rights is provided in the Website's Privacy Policy.

18.3. By placing an order, the Buyer confirms that he has familiarized himself with the Privacy Policy.

19. Intellectual Property

19.1. Texts, designs, logos, product photos, graphic elements and other content on the website belong to the Seller or are used on a legal basis.

19.2. Without the prior written consent of the rights holder, it is prohibited to copy, distribute, modify or use the content of the Website for commercial purposes, except for cases permitted by legal acts.

20. Requests, claims and dispute resolution

20.1. Questions, requests and claims can be submitted by the Buyer:

email by mail: info@emberly.lt

20.2. Contact The buyer should indicate his name, contact details, order number, the circumstances of the problem and the specific requirement.

20.3. The Seller examines the User's application free of charge and provides a detailed, motivated written answer no later than 14 calendar days after receiving it.

20.4. If the Seller does not satisfy the User's request, satisfies it partially or does not provide an answer within 14 calendar days, the User may apply to the State Office for the Protection of Consumer Rights or submit a request through the Consumer Rights Information System.

20.5. Appealing to an institution dealing with consumer disputes out of court does not deprive the User of the right to appeal to court.

21. Change of Rules

21.1. The seller has the right to change and supplement these Rules, taking into account changes in legislation, operational needs or changes in the services provided on the Website.

21.2. The updated Rules take effect from the date of their publication on the Website and apply to orders placed after their publication.

21.3. Orders are subject to the version of the Rules that was in effect at the time of placing the order, except in cases where legal acts provide otherwise or the parties clearly agree on conditions more favorable to the Buyer.

22. Final Provisions

22.1. The law of the Republic of Lithuania applies to these Rules and contracts concluded pursuant to them.

22.2. The consumer's choice of applicable law does not deprive him of the protection afforded by the mandatory legal norms of the country where he habitually resides, when such norms are to be applied.

22.3. All disagreements are resolved through negotiations first.

22.4. If an agreement cannot be reached, the dispute is resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.

22.5. If any provision of these Rules is recognized as invalid or unenforceable, this does not affect the validity of other provisions of the Rules.